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We Wish: Yes this is Us: Joel Passen on the far left, Steve Hazelton on the far right

“Our Age of Anxiety is, in great part, the result of trying to do today’s jobs with yesterday’s tools.” Marshall McLuhan



I was at a barbeque in San Francisco this weekend and while everyone agreed that it’s nice that summer has finally arrived, our conv… Continue

Be really (really) careful how you name things. And, NEVER use the same word to describe two different things.

Sloppy naming can lead to minor frustrations, or it can lead to some really big problems for your users. The road to sloppy naming is paved by the careless use… Continue

At Newton, we think that the people who use our software the most aren’t necessarily the people that are critical to its success. Our “Critical User” is the person that uses Newton intermittently, every now and then, once a day, once a week, or maybe even less.

Up to this point, companies have designed business software almost entirely for what we might call a “Power User”, i.e. people that are going to use it day in and day out. If you have ever trained a new hire on one of your company’s prog… Continue